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ADA 2010 Standards

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Priorities for Barrier Removal

When deciding which barriers to remove first, we suggest that you first provide access to the business from public sidewalks, parking, and public transportation and then provide access to the areas where goods and services are made available to the public. Once these barriers are removed, you should provide access to public toilet rooms (if toilet rooms are provided for customer use). When these barriers have been removed, it may be necessary to remove any remaining barriers including those that limit use of public telephones and drinking fountains.
The following examples illustrate common barriers and suggest solutions that may be readily achievable. Each business must decide on a case-by-case basis what constitutes "readily achievable" barrier removal for their business.